Terms and Conditions
Molly & Lilly Dublin
Article 1 – Definitions
The following definitions apply to these terms and conditions:
Withdrawal period: the period during which the consumer may exercise their right of withdrawal (14 days).
Consumer: a natural person who is not acting in the course of a business or profession and who enters into a distance contract with the company.
Day: calendar day.
Continuous delivery: a distance contract relating to the regular delivery of goods and/or services over a period of time.
Durable medium: any means that enables the consumer or the company to store information personally in a way that allows future access and unchanged reproduction.
Right of withdrawal: the consumer’s option to cancel the distance contract within the withdrawal period.
Company: a natural or legal person offering goods and/or services to consumers through distance selling.
Distance contract: a contract concluded within a system organized by the company for the sale of goods and/or services, where one or more means of distance communication are used up to and including the conclusion of the contract.
Means of distance communication: technology that can be used to conclude a contract without the consumer and company being physically present together.
General terms and conditions: these general terms of sale and delivery.
Article 2 – Company Identity
Company name: Molly & Lilly Dublin
Customer service email: info@mollylillydublin.com
Article 3 – Applicability
These general terms and conditions apply to every offer made by Molly & Lilly Dublin and to all distance contracts and orders concluded between Molly & Lilly Dublin and the consumer.
Before the contract is concluded, these terms and conditions are made available to the consumer. If this is not reasonably possible, the consumer will be informed that the terms and conditions can be viewed at Molly & Lilly Dublin and will be sent free of charge upon request.
If the contract is concluded electronically, the terms and conditions will be made available electronically in such a way that the consumer can store them on a durable medium. If this is not reasonably possible, the consumer will be informed where they can access them electronically and that they can be sent free of charge upon request.
If there are additional specific conditions for certain products or services, these will apply in parallel. In the event of conflict between conditions, the provision most favorable to the consumer shall apply.
Article 4 – The Offer
If an offer is subject to a limited period or special conditions, this will be clearly stated.
The offer is non-binding; Molly & Lilly Dublin reserves the right to make changes.
The offer includes a complete and accurate description of the goods and/or services, with sufficient detail for the consumer to assess it properly. Images accurately reflect the current products.
Errors in the offer, including typographical or obvious printing mistakes, are not binding on Molly & Lilly Dublin.
All information, including prices, delivery costs, payment terms, right of withdrawal, delivery time, and similar details, will be stated clearly in the offer.
Article 5 – The Agreement
The agreement becomes binding when the consumer accepts the offer and complies with the stated conditions.
In the case of electronic acceptance, Molly & Lilly Dublin will immediately confirm receipt. Until confirmation is provided, the consumer may withdraw.
Molly & Lilly Dublin ensures appropriate technical and organizational measures for secure data transfer and a safe digital environment.
Molly & Lilly Dublin may refuse an order or propose special conditions if there is justified doubt about the consumer’s ability to pay.
After delivery, the consumer will receive the company’s visiting address, information about the right of withdrawal, guarantee and service information, as well as the details referred to in Article 4 and, where applicable, termination conditions.
Article 6 – Right of Withdrawal
In the case of a purchase, the consumer has the right to cancel the agreement without giving any reason within 14 days.
The withdrawal period begins on the day after the consumer receives the product.
The consumer must handle and inspect the product carefully and may only use it to the extent necessary to determine whether they wish to keep it. If the right of withdrawal is exercised, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging.
The consumer must notify Molly & Lilly Dublin within 14 days after receiving the product and return it within 14 days after giving notice. Notice of withdrawal must be given in writing, for example by email to info@mollylillydublin.com. Proof of return shipment must be available if requested.
Article 7 – Costs in the Event of Withdrawal
The consumer is responsible for the cost of returning the goods.
Molly & Lilly Dublin will refund the amount paid no later than 14 days after receiving the withdrawal notice, provided the product has been received back or proof of return has been supplied.
Article 8 – Exclusions from the Right of Withdrawal
Molly & Lilly Dublin may exclude the right of withdrawal for products that:
are custom-made according to the consumer’s specifications
are clearly personal in nature
cannot be returned due to their nature, for example hygiene products where the seal has been broken
deteriorate quickly or have a short shelf life
are subject to price fluctuations in the financial market beyond the control of Molly & Lilly Dublin
consist of audio or video recordings or software where the seal has been broken
For services, exclusion only applies to activities such as transport, accommodation, catering, or leisure services with a specific date or period of performance, or where delivery has begun before the withdrawal period has expired with the consumer’s consent.
Article 9 – Prices
Prices remain valid during the stated offer period, except for changes in VAT.
Variable pricing is possible if prices depend on financial market fluctuations.
Price increases within 3 months after the conclusion of the contract are only permitted if they result from legal changes.
Later price increases are only permitted if the consumer has the right to terminate the contract at the same time.
Delivery takes place outside the EU; import VAT and customs duties are payable by the recipient.
Prices are subject to printing errors; Molly & Lilly Dublin may cancel the agreement freely in the event of significant pricing mistakes.
Article 10 – Conformity and Guarantee
Products and services must comply with the agreement and the applicable specifications.
The guarantee does not affect the consumer’s statutory rights.
Defects must be reported in writing within 14 days after delivery; returned items must be in new and unused condition.
The guarantee period follows the manufacturer’s warranty. Molly & Lilly Dublin is not responsible for the suitability of products for specific environments or particular uses.
Article 11 – Delivery and Performance
Orders are processed with due care.
Delivery takes place to the consumer’s address.
Delivery will be made no later than 30 days after the order is placed, unless otherwise agreed. In the event of delay, the consumer will be informed and offered the option to cancel free of charge and, where applicable, receive compensation.
Refunds will be made no later than 14 days after cancellation.
If a replacement product is supplied, the consumer will be informed clearly. Return of such replacement items is not subject to a new withdrawal period.
Risk passes to the consumer upon delivery.
Article 12 – Continuous Deliveries: Termination and Renewal
Termination:
The consumer may terminate agreements for continuous delivery at any time with a maximum notice period of one month.
Agreements with a fixed duration may be terminated at the end of the contract term with the same notice period.
Termination must take place in the same manner as the agreement was entered into.
Renewal:
Agreements with a fixed duration may not be renewed without prior consent.
An exception applies to subscriptions for daily or weekly newspapers or magazines, which may be automatically renewed for a maximum of three months, provided they can be cancelled with one month’s notice.
Agreements lasting more than one year may be terminated with one month’s notice after the first year.
Article 13 – Payment
Unless otherwise agreed, payment must be made within 7 working days after the start of the withdrawal period.
For service agreements, payment is due after confirmation.
The consumer must immediately report any incorrect payment details.
In the event of non-payment, Molly & Lilly Dublin may charge reasonable fees made known in advance, within the limits of the law.
Article 14 – Complaints Procedure
Complaints must be submitted in writing within 7 days after the defect has been discovered.
Complaints may be sent by email to info@mollylillydublin.com.
Molly & Lilly Dublin will respond within 14 days. If handling the complaint takes longer, the consumer will be informed of the expected timeframe.
Unresolved complaints may lead to a dispute through the relevant complaints authority.
A complaint does not suspend the consumer’s obligations unless otherwise stated in writing.
Valid complaints will result in repair or replacement free of charge.
Article 15 – Governing Law and Disputes
Contracts between the consumer and Molly & Lilly Dublin are governed by Irish law, even if the consumer is located abroad.